Terms and Conditions for city guide users
These terms govern your access and use of city and local guide information provided by Nivaleo.
Last modified December 26, 2025
Agreement to terms
By accessing or using our Malaysia city guides, you accept these terms fully. If you do not agree, please do not use our services. Continued use constitutes ongoing acceptance of all terms and updates.
Definitions
Key terms used throughout these Terms and Conditions are as follows:
Service: Refers to the Malaysia city guides, local route details, and information provided through our website.
User: Any individual accessing, browsing, or using the city and local guide services.
Content: All information, guides, maps, images, and written materials produced by Nivaleo.
Team: The researchers, writers, and support staff maintaining these services.
Permitted uses of the Service
You may use our guides for personal, non-commercial travel planning only. Unauthorized distribution or commercial use is strictly prohibited.
Eligibility
Our city guides are designed for individuals seeking Malaysia travel information. Use by anyone under 18 without guardian supervision is not permitted.
User confirmation of eligibility required.
Your responsibilities
By using this site, you agree to provide accurate information and honour local laws and customs.
Prohibited use cases
Certain activities are never allowed on this site:
Intellectual property rights
All city guides, routes, images, and related materials remain the exclusive property of Nivaleo and its contributors. Reproduction, copying, or redistribution without express permission is not allowed.
User-submitted content
You may submit suggestions or feedback but retain responsibility for their legality and appropriateness.
Our rights to user content
Submission of content grants us the right to use it to improve our services, without payment or additional consent required.
Privacy and data use
Your personal and usage information is managed in accordance with our Privacy Policy. We take privacy and data security seriously and explain all handling in that policy.
View Privacy PolicyDisclaimer notice
Our guides are provided for planning convenience only and may not reflect real-time conditions.
Important warning
Travelers are responsible for safety and compliance with local laws. Results may vary for recommendations or events.
Limits of liability
Nivaleo is not liable for loss, injury, or inconvenience from use of its guides. Use is at your own risk.
Indemnification
You agree to indemnify Nivaleo and its team from claims arising from your misuse of content or services.
Dispute resolution process
For any disputes, we encourage direct contact with our team for rapid resolution.
Arbitration
Disputes unresolved by direct contact may be submitted to arbitration in Malaysia, subject to governing law.
Arbitration is final and binding, except where limited by law.
Online dispute resolution
You may also contact Malaysia’s online dispute resolution platform as an alternative.
ODR portal MalaysiaSeverability
If any part of these terms becomes unenforceable, remaining sections will continue to apply.
Entire agreement
These Terms and Conditions constitute the entire agreement between you and Nivaleo.
Applicable Malaysian law
These terms are governed solely by Malaysian law.
Termination
Nivaleo may limit or terminate access for violations of these terms or unlawful use, without prior notice.
Modifications
We may update these terms at any time. Notification and new versions will be posted here promptly.
Contact for terms questions
Questions regarding these Terms should be sent via our contact channels.
Email: content@nivaleo.sbs
Phone: +60 5-597 6126
Address: Infinity8 MyTOWN, L3-023, Level 3, MyTOWN Shopping Centre, Jalan Cochrane, Kuala Lumpur 55100 Malaysia
Effective date: Effective December 26, 2025
Version: 2.0