Privacy policy for Malaysia travel guides
Learn how we safeguard your information and respect your privacy rights online.
Introduction to your privacy
Nivaleo is committed to protecting every visitor's personal data when using our Malaysia city and local guide services.
This privacy policy explains how your information is collected, stored, and used under the laws of Malaysia.
Personal data collection details
We collect only necessary information to deliver our guides, improve user experience, and fulfill our service commitments.
Direct information you provide
- • Contact details you enter in forms
- • Feedback sent via surveys or requests
- • Account or profile preferences provided
- • Messages you send our team
- • Other details you submit directly
Information collected automatically
- • Device and browser type detected
- • Pages visited on our platform
- • Session time and actions taken
- • Approximate location data
- • Referring website analytics
How we use collected data
Your personal data is used strictly to improve service quality and website functions, and never for third-party marketing.
- • Deliver city and local guide services
- • Provide user support and responses
- • Optimize routes based on user demand
- • Update you on relevant guide changes
- • Monitor usage trends for insights
- • Prevent unauthorized access and abuse
- • Comply with legal obligations
Our promise: We take all necessary steps to handle your information safely, lawfully, and respectfully at all times.
How and why data is shared
Personal information may be shared with trusted service partners strictly for site operation and performance improvements.
Our service partners
Only verified partners handling analytics, hosting, or communication services may access limited information under contract.
Legal obligations and access
Information may be disclosed to authorities only if required by Malaysian law.
Anonymous site statistics
Aggregate data is used without personal identifiers for website improvement and analytics purposes.
Your data rights
You have the right to view, correct, delete, or limit use of your personal information. Requests are processed promptly.
- • Access a copy of your stored personal details
- • Request corrections for inaccurate data
- • Ask to delete your personal data
- • Receive data in accessible format
- • Object to certain uses of your personal data
- • Limit how your data is processed
Contact us by email to make any request or ask a privacy-related question; we respond quickly to all submissions.
Security and protection measures
Your information is protected with industry-standard technical and organizational safeguards at all times.
Technical security measures
- • Encryption for data in transit and at rest
- • Regular site and software security audits
- • Restricted server and storage access
- • Continuous monitoring for threats
Organizational security steps
- • Trained staff with privacy responsibilities
- • Internal privacy and handling policies
- • Review process for new service partners
- • Prompt response to incidents
How long information is kept
Your data is maintained as long as needed for service or legal purposes, and deleted when no longer required.
- • Kept while your profile is active
- • Retained as long as journey records needed
- • Retained for customer support use
- • Held only for legal compliance
- • Kept for minimal required duration
We securely erase or anonymize information once no longer required.
Transfers outside Malaysia
Some service partners may process data abroad; safeguards are taken to protect your personal data in these cases.
- • Transfer only to countries with data protection laws
- • Use of contractual data safeguards
- • Partner audits for compliance
- • Retention policies matching local law
Cookies and online tracking
Cookies are used to improve site functionality, personalize experiences, and gather analytics (see full Cookie Policy).
Types of cookies used
- • Enable secure, core website features
- • Help analyze and improve website use
- • Store user choices and settings
- • Improve interactive features of guides
You can disable or manage cookies anytime in your browser settings.
When policy changes happen
You will be updated before significant changes to this policy; regular review is advised to stay informed.
- • Email alerts for major updates
- • Website banner notices
- • Policy updates on privacy page
- • Advance notice when required
Updated policies take effect from their posted date.
How to contact us
Send privacy or data use questions to our listed contact information below.
Nivaleo
Infinity8 MyTOWN, L3-023, Level 3, MyTOWN Shopping Centre, Jalan Cochrane, Kuala Lumpur 55100 Malaysia
Phone: +60 5-597 6126
Email: content@nivaleo.sbs
Last updated January 27, 2026
Effective from January 27, 2026